Shippingcosts

The Netherlands

                      Up to 24,99 : 2,95 shippingcosts

                      From 25,-    : Free shipping

Belgium

                      Up to 74,.99    :  3,99  mailbox delivery t/m 1kg
                                           :  6,99 parcel with Track&Trace t/m 30kg

                      From 75 euro : Free shipping

 

Germany

                      Up to 75 euro   :  4,99 mailbox delivery t/m 1kg
                                             :  6,99 parcel with Track&Trace t/m 30kg

                      From 74,99       : Free shipping

Europe zone1 (Luxembourg, France, Austria, Czech Repl., Denmark, United Kingdom)

                       Enveloppe    : 5,99   mailbox delivery t/m 1kg

                       Parcel         : 11,99  parcel with Track&Trace t/m 30kg

Europa zone2 (Spain, Italy, Portugal, Finland, Zweden, Hongary, Slovakia)

                       Enveloppe    : 8,99   mailbox delivery t/m 1kg

                       Parcel         : 16,99  parcel with Track&Trace t/m 30kg

*Estimated transit times:

Netherlands : 
PostNL Mailbox delivery     :  1 a 2 day's  (sunday and monday are no deliveryday's) 
PostNL Parcel                   :  1 a 2 day's  (sunday and monday are no deliveryday's)

Belgium : 
Mailbox delivery              :  4 to 6 business days  (sunday is no deliveryday) 
Parcel                            :   1 to 2 business days (sunday is no deliveryday)

Germany : 
Mailbox delivery             :   2 to 3 business days (sunday is no deliveryday)
Parcel                            :   1 to 2 business days (sunday is no deliveryday)

Europe zone1 : 
Mailbox delivery             :   4 to 6 business days (sunday is no deliveryday)
Parcel                            :   3 to 5 business days  (sunday is no deliveryday)

Europe zone2 : 
Mailbox delivery              :  4 to 8 business days (sunday is no deliveryday)
Parcel                            :   3 to 6 business days  (sunday is no deliveryday)

* Delivery times are according to the declaration of the carrier and with reservation.

   Batterijservice.nl is never liable for non-fulfillment of the stated delivery times.

Track & Trace

Parcels shipped with PostNL are shipped out with a track&trace code. You can follow your parcel when it's shipped out (available after midnight.) 

As soon as your order is shipped out, you will receive a confirmation email with all shippingdetails and the trackingcode.

You can follow your shipment here :  www.tracktrace.nl 

Warranty and Returnpolicy :

Warranty and return policy

All our products come with the standard manufacturer's warranty.

The guarantee does not apply if the defects are wholly or partly caused by incorrect, improper or careless use.
If the product after inspection by our technical service proves to be defective will be dependent on the costs incurred research costs will be charged.

The shipping costs for all products which are returned to us for whatever reason, come in 1st instance be borne by the customer. (Except DOA)
Any compensation for the incurred costs shall be returned according to our terms and conditions as specified under "return policy"

The customer is at all times responsible for damage or loss of products arising during transport to Batterijservice.nl

Insufficient or unstamped shipments will not be accepted by us.
Returns without or not completely filled out RMA form will not be processed by us.

If under warranty another or repaired product is re-sent to the customer, the shipping costs of the guarantee delivery on behalf of Batterijservice.nl

Additional provisions:

Deviating warranty applies to the following products:

Noco Genius products with broken seal, Lead-acid batteries, emergency lighting batteries, Custom battery packs, rechargeable (indus material) cells and pack programs,

Batteries for hand and garden tools (power tools), vacuum cleaners and electric bicycles. (E-bikes)

1. DOA (defect on arrival): 100% exchange warranty / return and shipping for Batterijservice.nl

2. Defective <90dagen after delivery: 100% exchange warranty / return costs for customers, shipping Batterijservice.nl

3. Defect <180 days after delivery: 75% exchange warranty / return and shipping for consumers

4. Defect <360 days after delivery: 50% exchange warranty / return and shipping for consumers

Return Policy

In case the customer wants to return his order, he must first of all make telephone or e-mail report this to the customer service. After consultation you will receive an RMA form.

The consumer shall, within one week of the date of the RMA form having returned the order.
Once we will have received the defective product within 3 working days, we test the products and assess the stated problem (s).
If the product is defective, we will replace the defective product when the product is no longer available we replace the defective product for an equivalent alternative.
When the deliverytime of the replacement product is not acceptable, you will receive a discount voucher for our store.

Returns must be sufficiently stamped, tightly packed and labeled a to be completed RMA form sent to:

Batterijservice.nl

Burg. Krollaan 21 A
5707 BA Helmond
 
Returns that are not within one week of the date of or without the RMA form received by us will no longer be processed, exchanged and / or credited,

Returned products that fall within the right of withdrawal need to be in the original packaging and undamaged and unused.

 
(1) Terms of compensation return-shipping:
The cost of returning products that fall within the right of withdrawal of the guarantee period, are always borne by the sender. (Customer)

Made return-shipping costs are not compensated if:

Product (s) are damaged by improper use or out of warranty.
Products in assessment does not appear to be defective.
Already (previously) charged postage.
For returns after 30 days from the shippingdate.

When a product is defective upon receipt (DOA) or within one month after the show uitleverdatum defects, we will reimburse under (1) above the return-shipping costs incurred.
(standard shipping / maximum 6,75euro)